Helados Privacy Policy
We are fully committed to protecting our customer’s personal data and using it in accordance with data privacy laws. We are that personal information is critical to the person it belongs to. Therefore, we put in place a privacy policy that describes in detail how we collect, handle and process personal information collected by us. This privacy policy aims at increasing transparency between us by describing in detail the type of information that is recorded by us and how we use it, thereby inspiring user confidence in us.
As is true for most websites (and in the case of mobile applications), we also gather information about the user and store it in log files in order to record interactions between the user and our system.
Log Files:
We use our log files to hold a record of activity on our web server to identify the user of the site, including Internet Protocol (IP) addresses, operating system information, browser type, Internet service provider, location, date and time of site visit and general visitor activity on the site. This information is used to measure user trends and track user movement in and around the site. Internet Protocol addresses are not linked to any data that is personally identifiable.
Information Recorded by Us:
We record and develop information about the user depending on the nature of interactions with us.
Contact and Geolocation Information:
We may record information that the user may provide such as name, email, social media handles, phone number, and address.
Purchase and Preference Information:
We may collect information regarding the user's order history, browsing history, trends, and preferences.
Internet and Network Activity Information:
We may collect information that the user posts on our site, on any public platform, or on any third-party social media platform related to our company. We may also collect information that might include device identifiers, browsing and search history on our sites, and what site the user visits before and after our site visit, and includes user interactions with our digital ads.
Demographic Information:
We may collect data that provides us with certain statistical information that reveals information name, business address, or any other information revealed during the use of our site. This information so collected may be used as part of our reviews, opinion polls, and studies
How is This Information Collected by Us:
Voluntarily – We record information users voluntarily and actively provide when they register to use the services of our site. We record user information when you contact us through phone or email or when you post a review or comment on our website.
Automatically – We also record information we get automatically, such as server and http logs. We record information when you register an account or purchase our product and other such information through technical tracking tools like beacons, Google Analytics, and cookies. We collect this information when the user interacts with our application, advertisements, and emails that our vendors or we send to the users. We collect this information over a period of time and across various devices.
Third-Party – Information can be recorded when the users use an integrated social media feature to access our application. Information shared on this third-party social media site may be recorded by us. We also work with business partners that give us information about the user data that they have collected directly or indirectly.
How Do We Use This Information:
We combine information about you in a variety of ways. These actions allow us to understand the user/customer preferences holistically.
1. We may use the information to create a communication to send the user. We may contact the user for any promotional and marketing purposes. In this regard, we may send you information about our new products and promotional offers. We may use your contact information to include you in our newsletters.
2. We may use the information to reply to requests or queries on our site or to improve our application, products, and services. We may use the information to fulfill orders and communicate with the user and to make offers for related products that we think will interest the user of the application.
3. We may use the information we get directly or indirectly from the user or the information we receive about the user from any other third party
4. We may use the information for security purposes and /or to protect the interests of our company / or our application and our customers.
5. We use this information as otherwise permitted or required by law or as we may notify you.
Sharing of Information with Third Parties:
1. We share information about the user (payment information is not shared) within the company and its subsidiaries, business partners, vendors, and marketing companies who may perform services on our behalf or co-sponsor a product or service on our behalf or endorsed by us. These partners may send the user marketing information by mail or email. Some of our business partners, vendors, and marketing companies who perform services on our behalf may be located outside the United States.
2. We will share information in order to comply with the law and regulatory bodies. We may share information if we are required to by a government agency or investigating body. We may share information if we suspect potential fraud in any activity related to our company, application, or any other activity related to our company or website.
3. We may share information with any successor to all or part of our company or business.
4. We may share information for other reasons we may describe to you.
5. You have choices regarding our use of your information.
6. The user can opt out of receiving our marketing emails or messages. To stop receiving our promotional emails or messages, follow the instructions in any promotional message you get from us. If the user chooses to opt -out of our marketing emails/messages, transaction messages through messages and /or email will be sent to you regarding your purchases of products. You can control certain tools on your mobile devices. For example, you can turn off the GPS (Global Positioning System) location tracking on your phone. You may also disable the cookies options in your individual browser options. An elaborate description of the cookies options is detailed in a separate policy -cookies policy.
Third-Party Sites:
We do not control the privacy policy of a third party connected to our application or a third-party link the user may have clicked through our website. Please go through the policies of those sites separately and carefully. These policies are independent of the privacy policy of our application. We do not control the privacy policies of third-party ad servers.
Children Information:
We do not knowingly collect and use information from children below the age of 16. If you are a parent or legal guardian and feel that your child has divulged certain personal information on our website or application, please feel free to email us at info@heldosonline.com.
Online Privacy Policy:
This policy constitutes only the online policy for the visitors to the company website, users of the Helados application, and for the information collected therein. In no way shall this policy be construed to be a policy for information collected offline or physically at our company or through any other third party.
Policy Update:
We may update our policy from time to time. The user will be informed of any material change in the policy as required by law. We will also post an updated policy on our site. Please check our site periodically for updates.
Jurisdiction:
In event of any disputes arising from the terms of this policy, such disputes shall be governed by the laws of the United States and the state of New Jersey.